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Infrastructure

IT strategy and management 

Experience and strategic vision

-     API advises IT Directors for supervision scenarios, the definition of decision processes, and other guidelines regarding IT relations management.

-     Qualified experts, transparent methodology and clearly defined structures are the basic elements for advising customers in the following areas.

IT strategy

 

 

-     Validation of IT strategy

-     Technology selection and assessment

-     Medium and long-term business plans

 

 

IT organization

-     Analysing and establishing a cost reduction programme for IT

-     Optimising IT by re-defining the organisation and checking the processes

Quality of service

  

-     Defining the human resource strategy

-     Implementing internal and external service level agreements (SLA)

-     Setting up control instruments for IT management 

  

IT Security

Protection and Continuation of the Operational Services

  

API delivers services and solutions to protect the IT infrastructure against all unauthorised intrusions before they might cause damage to internal company systems.
By following a very strict methodology, our highly qualified and certified consultants not only verify possible risks but also provide accurate analytical business input.
To prevent service shutdown, the risk of loss and burglary or simply to ensure high availability of the services, API proposes the following IT security precautions:

-     Intrusive and non-intrusive audits

-     Vulnerability and weakness detection

-     Emergency plans and operations guarantee

-     Company-wide security plan and policy

-     Technological architecture and security solutions

-     Creating awareness for IT risks

  

Infrastructure

Know-how and Control of Technology

  

 

Thanks to long years of experience and extensive know-how, API supports customers in planning and developing solutions and IT architecture based on their existing infrastructure:

-     Voice and data telecom networks

-     Servers and back-up systems

-     Workplace and office automation

In today’s business environment, IT is very critical. Therefore, a company needs durable architecture, technology and tools, which are stable and secure in order to provide impeccable service quality.
API gives its customers excellent control of technology, based on strategic partnerships and experienced consultants, who are continuously, trained in different skills and certification programmes. 

 

  

Integration

Comprehension and Methodology

  

At the customer’s request, API integrates solutions and adapts existing on-site applications for helpdesk and Internet/Intranet services.

Based on solid and well-known development methods, API delivers completely customised and fully integrated solutions.

  

Systems integration

Integration and Stability

 

Because we deliver integrated services, API can offer its customers a complete range of services from a single point of access, starting with the analysis up to the design of added value IT architecture, within the proposed solutions.

API helps customers optimise their IT network, their infrastructure servers and their back-up systems. We carry out the consolidation of different servers as well as migration into Windows 2000/XP.

API has the competency to handle complex architecture to create a high-security environment :

-     Authentication

-     PKI (Personal Key Identification)

-     VPN

-     Firewall

-     Content Management

-     Intrusion detection

 

Managed services

Flexibility and Partnership

 API proposes flexible IT operations management models to meet all the different requirements of each customer.

Partial or full outsourcing, out-tasking or working on site with our technological expertise: API is at the customers’ disposal in every situation, minimising the operational risk and controlling the IT operations while at the same time reducing costs

API performs the following service management :

Help desk / Users Support Services

 Men (as well as special tools) and machines deal with calls of users and handle incidents within the shortest possible time, always keeping in mind the vision of real-time use of the IT environment.
 
Desktop Services

 

Because of more than 10 years of proven and secure global concepts, API provides solutions for industrial workplaces by integrating new components which provide customers with quicker response times and increased flexibility.

 

Infrastructure Services Management

 By its acquired experience with big structures, in all the domains of the IT infrastructures management, API proposes an offer adapted to your context and answering your needs. Its nearness and its flexibility allow API to answer the demands of any society everywhere in Switzerland.
 
Data Centers Services

 

Two reception centers and center of high availability of calculation highly secured an ISO 9001 certified organizational structure and thanks to ITIL certified experts, allow API to accommodate and to manage the infrastructure of its customers, the servers and applications with a level quality of their irreproachable service.